Last year I stupidly signed up for one of those instant site-making tools. (I was at a conference and all my friends were buying it – you get the picture.) I agreed to pay several hundred dollars up-front and 99 dollars a month fee. When I got home and started to use the program, it didn’t work properly. Anoyingly, it would work for a while and then sudenly break down. I’ve used a couple of similar programs in the past with no problems. This one seemed to be having difficulty because it was written in Flash and because the server was underpowered.
So I asked for my money back. But then a person I know well and trust moved into the company to sort out their problems. He wrote me a note asking me to ‘hang on in there’ so I did. But nothing changed on the technical level so I again asked for my money back. Not only didn’t I get it but they insisted upon charging me a further $99 before I could leave.
My friend has now left the company. I have no confidence that the company will ever have a decent product but they are still running a very effective marketing campaign. Do I start a campaign warning others against them or do I let sleeping dogs lie?
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