Fight the Good Fight?
Last year I stupidly signed up for one of those instant site-making tools. (I was at a conference and all my friends were buying it – you get the picture.) I agreed to pay several hundred dollars up-front and 99 dollars a month fee. When I got home and started to use the program, it didn’t work properly. Anoyingly, it would work for a while and then sudenly break down. I’ve used a couple of similar programs in the past with no problems. This one seemed to be having difficulty because it was written in Flash and because the server was underpowered.
So I asked for my money back. But then a person I know well and trust moved into the company to sort out their problems. He wrote me a note asking me to ‘hang on in there’ so I did. But nothing changed on the technical level so I again asked for my money back. Not only didn’t I get it but they insisted upon charging me a further $99 before I could leave.
My friend has now left the company. I have no confidence that the company will ever have a decent product but they are still running a very effective marketing campaign. Do I start a campaign warning others against them or do I let sleeping dogs lie?
March 6th, 2010 at 3:42 am
I had to go underground because of my grumping – I got an angry call one Monday morning about a post I made on my business blog. I ended up having to take the post down, but it inspired me to start my Grumpy Old Man blog (anonymously).
If you can be tracked down through the blog, leave it lie – if you’re truly anonymous, let the fury fly!
Grump on.
P.S. Your CAPTCHA is a pain in the *ss. I had to refresh 3 times b4 I could see the numbers. Maybe that’s just ‘cuz I’m old, eh?